This privacy policy applies to Teaminvest Private Group Limited (ACN 629 045 736) (TIP) and the expressions “we”, “us” and “our” are a reference to TIP.
TIP is committed to the protection of personal information that is collected. This policy is subject to any specific terms and conditions of any TIP product or service provided to you.
Collection Of Information
Information may be collected from you at any time when utilising our services or making use of our website.
When providing our services, we may collect any information associated with our services that include, but are not limited to, your contact details, the types of services you recieve from us, frequency of use, and any information reasonably requested from you to assist our service delivery to you.
We may also collect website visitors’ contact information like their e-mail addresses, IP addresses, and information that is reasonably requested by us for the use of our website.
Further, we also utilise “cookies” which enable us to monitor traffic patterns and to serve you more efficiently if you revisit the site. A cookie does not identify you personally but it does identify your computer. You can set your browser to notify you when you receive a cookie and this will provide you with an opportunity to either accept or reject it in each instance.
Use Of Information
Unless you object, your information may be used as follows:
to send news, information about our activities and general promotional material which we believe may be useful to you;
to monitor who is accessing the website or using services offered on the website;
to profile the type of people accessing the website; and/or
for all other purposes listed in this privacy policy.
If you do not wish to have your personal information used in this manner, or for any other specific purpose, you can e-mail or contact us accordingly.
We will not sell or otherwise provide your personal information to a third party, or make any other use of your personal information, for any purpose which is not incidental to the provision of services to you or your use of this website. For the removal of doubt, personal information will not be used for any purpose which a reasonable person in your position would not expect.
If you request us not to use personal information in a particular manner or at all, we will adopt all reasonable measures to observe your request but we may still use or disclose that information if:
we subsequently notify you of the intended use or disclosure and you do not object to that use or disclosure;
we believe that the use or disclosure is reasonably necessary to assist a law enforcement agency or an agency responsible for government or public security in the performance of their functions; or
we are required by law to disclose the information.
We will preserve the content of any document that you send us if we believe we have the legal requirements to do so.
Your e-mail message or other content may be monitored by us for troubleshooting or maintenance purposes or if any form of abuse is suspected.
Personal information which we collect (including your contact details and, if relevant, credit card details) is kept confidential to the best of our ability. You will appreciate, however, that we cannot guarantee the security of transmission.
We consider it is the responsibility of parents to monitor their children’s use of our website. Nevertheless, it is our policy not to require personal information from persons known to be under the age of 18 years or offer to send any promotional material to persons in that category.
Access To Information
You are entitled to have access to any personal information relating to you which you have previously supplied to us. You are entitled to update, edit or delete such information unless we are required by law to retain it.
If you wish to comment on or query our privacy policy, or if you wish to make an inquiry regarding any personal information relating to you which may be in our possession, please contact us.
Our Commitment to your privacy
Our Commitment
At TiP we recognise that your privacy is important. We are committed to
the highest standards in relation to the collection, use, accuracy and storage
of your private information. We are bound by the Privacy Act 1988 which
contains 13 principles known as the “Australian Privacy Principles”. Further
information about the Australian Privacy Principles can be found on the website
of the Office of the Australian Information Commissioner, www.oaic.gov.au.
Collection
Our main purpose for collecting personal information is to facilitate financial
planning, financial products or services, insurance policies or related
services, and to update our records. At or before the time we collect personal
information from you we will take reasonable steps to inform you why we are
collecting that personal information, who else we might disclose that personal
information to and what may happen if you do not provide personal information
to us.
Use and
Disclosure
We are subject to certain legislative and regulatory requirements that
necessitate us obtaining and holding detailed information that personally
identifies you and/or contains information or an opinion about you. In
addition, our ability to provide you with a comprehensive financial planning
and advice service is dependent on us obtaining certain personal information
about you, including:
employment details and employment history;
details of your financial needs and objectives;
details of your investment preferences and aversion or tolerance to risk;
details of your current financial circumstances, including your assets and liabilities (both actual and potential), income, expenditure, etc.
information about your employment history, employment circumstances, family structure, commitments and social security eligibility;
any other relevant information including medical history and/or reports required for the purposes of risk insurance.
As we operate throughout the world, some of these uses and disclosures may occur outside Australia. We may use the personal information collected from you for the purpose of providing you with direct marketing material such as articles that may be of interest to you. You may, by contacting us by any of the methods detailed in this policy statement, request not to receive such information and we will give effect to that request. Please allow two weeks for your request to be actioned.
Data Quality
Pursuant to the Corporations Act, Life Insurance Code of Practice and Rules of
Professional Conduct of the Financial Planning Association of Australia, we are
required to collect sufficient information to ensure appropriate advice can be
given in respect of recommendations made to our clients. If you elect not to
provide us with the personal information you may be exposed to higher risks in
respect of the recommendations made to you and this may affect the adequacy or
appropriateness of advice given to you.
Data Security
We take reasonable steps to protect the information we retain from misuse, loss
and from unauthorised access, modification or disclosure. We will not retain
any of your information for any longer than it is required by us, except to
satisfy legal requirements. We will destroy or de-identify your personal
information when it is no longer required.
Openness
We may use and disclose personal information for the purposes for which it was
provided or secondary purposes in circumstances where you would reasonably
expect such use or disclosure. We may disclose personal information to third
parties or external contractors carrying out functions and duties for and on
behalf of Teaminvest Pty Ltd. It is a condition of our agreement with each
of our external contractors that they adopt and adhere to this privacy policy.
The information we collect from you may also be disclosed to third parties if
the disclosure is required by or permitted by law, or pursuant to the Rules of
Professional Conduct of the Financial Planning Association of Australia. In the
event that we propose to sell our business we may disclose your personal
information to potential purchasers for the purpose of them conducting due
diligence investigations. Any such disclosure will be made in confidence and it
will be a condition of that disclosure that no personal information will be
used or disclosed by them. In the event that a sale of our business is
affected, we may transfer your personal information to the purchaser of the
business. As a client you will be advised of any such transfer.
Access and
Correction
You may access the personal information we retain and request corrections. This
right of access is subject to some exceptions allowed by law. We will not
provide you access to personal information which would reveal any confidential
formulae or the detail of any in-house evaluative decision making process, but
may instead provide you with the result of the formulae or process or an
explanation of that result. Teaminvest Pty Ltd reserves the right to
charge a fee for searching for and providing access to your personal
information. In the event we refuse you access to your personal information, we
will provide you with an explanation for that refusal. We will endeavour to
ensure that at all times the personal information about you that we hold is up
to date and accurate. The accuracy of the personal information is dependant to
a large degree on the information you provide and you should advise us if there
are any errors in your personal information.
Identifiers
In some circumstances we are required to collect government identifiers, for
example, your Tax File Number. We will not use or disclose this information
other than when required to do so by law or, when consented to by you.
Anonymity
You may deal with us anonymously where it is lawful, practicable and reasonable
to do so.
Sensitive
Information
Without your consent, for example where information is provided by you for
insurance and or risk purposes, we will not collect sensitive information about
you. Exceptions to this include where the information is required by law, or
for the establishment, exercise or defense of a legal claim.
Privacy
Complaints
If you believe we have not acted appropriately in relation to your privacy
rights, you are entitled to lodge a complaint with us, initially by contacting
your Adviser. If you are not satisfied with the way in which we investigate and
respond to your complaint, you are entitled to lodge a formal complaint with an
External Dispute Resolution Scheme of which we are a member. We are a member of
Australian Financial Complaints Authority and you can contact them on 1800 931
648.
Conditions of Use - TiP Website
Disclaimer
Information provided on this Web Site is general in nature and does not
constitute financial advice. While all reasonable care has been taken in
providing this information, unless expressly stated, it should not be construed
as being specific to your investment objectives, financial situation or
particular needs. We will endeavour to update the Web Site as soon as
practicable after changes. However, information can change without notice and
we do not guarantee the accuracy of information on the Web Site, including
information provided by third parties, at any particular time. This information
is prepared for residents of Australia only. Any currency references are
references to Australian dollars unless otherwise specified. Unless otherwise
specified, copyright of information provided on this Web Site is owned by
Teaminvest Pty Ltd. You may not alter or modify this information in any way,
including removing this copyright notice. This Web Site does not offer
securities or other financial products, nor does it invite subscriptions for
securities or other financial products to any person outside Australia. We do
not guarantee the repayment of capital or any particular return from, or any
increase in, the value of any products unless otherwise expressly agreed.
Further, we disclaim any liability for loss, damage, cost or other expense
which you may incur as a result of any information provided on this Web Site,
to the extent that such liability is not excluded by law.